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Service & Maintenance

Meet the Service & Maintenance team. More than 20 in-house experts ready for quick follow-up, in Belgium and the Netherlands.

Service team

In-house service experts for fast follow-up

Do you have a question? Would you like help with entering content or using your CMS? Does your web platform need updates? Our Service and Maintenance team would be happy to help you out. We focus on the growth of our customers' business and support quickly and accurately with this expertise:

What does the Service & Maintenance team do?

Infrastructure for web platforms

Setting up and managing infrastructure such as hostings, test environments, mailboxes, SSL certificates, …

Maintenance and security services

Performing updates, installing software patches, security monitoring, ...

Further development and expansion

Adding new functionalities, implementing additional modules, developing a redesign, providing infrastructure on more web traffic, ...

Support

Guidance when using web platforms, adding and managing content, fixing bugs, ...

Broad technological knowledge

Our developers have the necessary front-end and back-end expertise to provide you with a full range of web development services for various technologies.

Services at all levels

Services

The service team provides services at every level.

  • Infrastructure is needed to build up and service a web project in the right way.
  • With reactive services we make agreements about guarantees and the desired service level, if desired 24/7.
  • Our proactive services ensure permanent service delivery without prior demand. This way we completely relieve customers of certain tasks.

Infrastructure

Shared hosting

Shared hosting shares resources with other websites and is therefore advantageous. Shared hosting is recommended for less complex web projects because it has technological limitations.

  Minimal Basic Plus Pro
Disk space 50 GB 100 GB 150 GB 200 GB
Database 5 x 100 MB 50 x 250 MB 50 x 250 MB 100 x 500 MB
Mailboxes 50 x 1 GB 100 x 1 GB 100 x 25 GB 250 x 25 GB
SSL included * Yes Yes Yes Yes
Price / year € 150.00 € 250.00 € 350.00 € 600.00
Setup (once) € 150.00 € 150.00 € 150.00 € 150.00
By default we install a free Let's Encrypt SSL certificate. You can opt for a more extensive SSL certificate that offers more guarantees.
Minimal
Disk space 50 GB
Database 5 x 100 MB
Mailboxes 50 x 1 GB
SSL Yes
Price / year € 150.00
Setup (once) € 150.00
Basic
Disk space 100 GB
Database 50 x 250 MB
Mailboxes 100 x 1 GB
SSL Yes
Price / year € 250.00
Setup (once) € 150.00
Plus
Disk space 150 GB
Database 50 x 250 MB
Mailboxes 100 x 25 GB
SSL Yes
Price / year € 350.00
Setup (once) € 150.00
Pro
Disk space 200 GB
Database 100 x 500 MB
Mailboxes 250 x 25 GB
SSL Yes
Price / year € 600.00
Setup (once) € 150.00
By default we install a free Let's Encrypt SSL certificate. You can opt for a more extensive SSL certificate that offers more guarantees.
  Plus Pro Corporate
Disk space 10 GB 20 GB 30 GB
Database 750 MB 1250 MB 2000 MB
SSL included * No No No
Price / year € 350.00 € 600.00 € 900.00
Setup (once) € 150.00 € 150.00 € 150.00
By default we install a free Let's Encrypt SSL certificate. You can opt for a more extensive SSL certificate that offers more guarantees.
Plus
Disk space 5 GB
Database 500 MB
SSL No
Price € 350.00
/ year
Setup (once) € 150.00
Pro
Disk space 10 GB
Database 750 MB
SSL No
Price € 600.00
/ year
Setup (once) € 150.00
Corporate
Disk space 15 GB
Database 1000 MB
SSL No
Price € 900.00
/ year
Setup (once) € 150.00
By default we install a free Let's Encrypt SSL certificate. You can opt for a more extensive SSL certificate that offers more guarantees.

Cloud hosting

Cloud hosting uses one specific cloud server per web project. As a result, resources can be perfectly matched to the technology of the project and complex configurations and dedicated monitoring are possible.

  Minimal Basic Plus Pro
VPU 1 2 3 4
Memory 2 GB 4 GB 6 GB 8 GB
Disk space 20 GB 20 GB 20 GB 20 GB
Infrastructure € 150.00 € 270.00 € 195.00 € 315.00 € 240.00 € 360.00 € 285.00 € 405.00
SRE fee € 140.00 € 175.00 € 210.00 € 245.00
Total price / month € 290.00 € 410.00 € 370.00 € 490.00 € 450.00 € 570.00 € 530.00 € 650.00
Setup (once) € 350.00 € 350.00 € 350.00 € 350.00
Minimal
VPU 1
Memory 2 GB
Disk space 10 GB
SRE fee € 140.00
Infrastructure € 140.00 € 260.00
Total price € 280.00
/ month
Setup (once) € 350.00
Basic
VPU 2
Memory 4 GB
Disk space 10 GB
SRE fee € 175.00
Infrastructure € 185.00 € 305.00
Total price € 360.00
/ month
Setup (once) € 350.00
Plus
VPU 3
Memory 6 GB
Disk space 10 GB
SRE fee € 210.00
Infrastructure € 230.00 € 350.00
Total price € 440.00
/ month
Setup (once) € 350.00
Pro
VPU 4
Memory 8 GB
Disk space 10 GB
SRE fee € 245.00
Infrastructure € 275.00 € 395.00
Total price € 520.00
/ month
Setup (once) € 350.00

What do we offer?

In addition to the standard services provided by hosting providers, our own Site Reliability Engineers provide complete infrastructure care:

  • In-house specialized site engineers
  • Dedicated monitoring on top of the standards
  • Optimal alignment of hardware and software
  • Hosting and project in one place with one point of contact
  • Permanently accessible team with a 24/7 guarantee (from SLA Pro)
  • 99.99% guarantee on the availability of the hosting

Testing environment

A test server allows you to extensively test new features before publishing them. A test server is almost identical to the production server and is protected by a password.

  Minimal Basic Plus Pro
VPU 1 2 3 4
Memory 2 GB 4 GB 6 GB 8 GB
Disk space 15 GB 15 GB 15 GB 15 GB
Price / month € 50.00 € 65.00 € 80.00 € 95.00
Setup (once) € 210.00 € 210.00 € 210.00 € 210.00
Minimal
VPU 1
Memory 2 GB
Disk space 15 GB
Setup (once) € 210.00
Price / month € 50.00
Basic
VPU 2
Memory 4 GB
Disk space 15 GB
Setup (once) € 210.00
Price / month € 65.00
Plus
VPU 3
Memory 6 GB
Disk space 15 GB
Setup (once) € 210.00
Price / month € 80.00
Pro
VPU 4
Memory 8 GB
Disk space 15 GB
Setup (once) € 210.00
Price / month € 95.00

Domain names

With the right domain name you are always easy to find. As a registered DNS agent, we can purchase all domain names and handle the necessary transactions.

Domain name .be, .nl, .eu, .com Other extensions
Price / year € 37.00 On request
Setup (once) € 37.00 On request
Domain name .be, .nl, .eu, .com
Price / year € 37.00
Setup (once) € 37.00
Domain name Other extensions
Price / year On request
Setup (once) On request

SSL certificates

A lot of data is exchanged between a user's computer and a website when, for example, a form is filled in or a payment is made.

An SSL certificate ensures that the exchange of this data is done in a secure and encrypted manner. This offers visitors confidence.

A commercial certificate has the advantage of supporting (visitors using) older devices. The free Let’s Encrypt version does not, since the certificate authority is fairly now and not recognised by older devices.

A unique IP address is required for the installation of an SSL certificate on a Shared Windows hosting (€ 75 / year).

  Domain Validation Organisation Validation Extended Validation
Validation of Domain Domain and company details Domain, company details
and applicant
Certainty and trust
for visitors
+ + + + + +
Browser indication SSL basis icon V V V
Extended indication SSL extended icon X X V
Standard / year
(one domain)
€ 75.00 € 150.00 € 380.00
Multi-domain / year
(for two domains)
€ 130.00 € 225.00 € 570.00
Extra domain / year € 50.00 € 50.00 € 50.00
Wildcard / year
(multiple subdomains)
€ 195.00 € 300.00 On request
Domain Validation
Validation of Domain
Certainty and trust for visitors +
Browser indication SSL basis icon V
Extended indication SSL extended icon X
Standard / year
(one domain)
€ 75.00
Multi-domain / year
(for two domains)
from € 130.00
Wildcard
(multiple subdomains)
€ 195.00
Organisation Validation
Validation of Organisation
Certainty and trust for visitors + +
Browser indication SSL basis icon V
Extended indication SSL extended icon X
Standard / year
(one domain)
€ 150.00
Multi-domain / year
(for two domains)
from € 225.00
Wildcard
(multiple subdomains)
€ 300.00
Domain Validation
Validation of Domain, company details and applicant
Certainty and trust for visitors + + +
Browser indication SSL basis icon V
Extended indication SSL extended icon V
Standard / year
(one domain)
€ 380.00
Multi-domain / year
(for two domains)
from € 570.00
Wildcard
(multiple subdomains)
On request

Reactive services

SLA project

With a service level agreement, predetermined response and recovery times are guaranteed. An SLA at project level applies to the web platform and its technology itself.

  Minimal Basic Plus Pro
Availability 5/7 days from 8 am until 6 pm 5/7 days from 8 am until 6 pm 7/7 days from 8 am until 6 pm 24/7
Response time business critical incident 2h 1,5h 1h 0,5h
Recovery time business critical incident 4h 3h 2h 1h
Response time non-business critical incident 8h 6h 4h 2h
Recovery time non-business critical incident 16h 12h 8h 4h
Suitable for multi-site No No No Yes
Price / month € 75.00 € 150.00 € 300.00 € 750.00

SLA project

Minimal
Availability 5/7 days from 8 am until 6 pm
Response time business critical incident 2h
Recovery time business critical incident 4h
Response time non-business critical incident 8h
Recovery time non-business critical incident 16h
Suitable for multi-site No
Price / month € 75.00
Basic
Availability 5/7 days from 8 am until 6 pm
Response time business critical incident 1,5h
Recovery time business critical incident 3h
Response time non-business critical incident 6h
Recovery time non-business critical incident 12h
Suitable for multi-site No
Price / month € 150.00
Plus
Availability 7/7 days from 8 am until 6 pm
Response time business critical incident 1h
Recovery time business critical incident 2h
Response time non-business critical incident 4h
Recovery time non-business critical incident 8h
Suitable for multi-site No
Price / month € 300.00
Pro
Availability 24/7
Response time business critical incident 0,5h
Recovery time business critical incident 1h
Response time non-business critical incident 2h
Recovery time non-business critical incident 4h
Suitable for multi-site Yes
Price / month € 750.00

SLA hosting

With a service level agreement, predetermined response and recovery times are guaranteed. An SLA at the hosting level applies to hosting and server technology.

  Minimal Basic Plus Pro
Availability 5/7 days from 8 am until 6 pm 5/7 days from 8 am until 6 pm 7/7 days from 8 am until 6 pm 24/7
Response time business critical incident 2h 1,5h 1h 0,5h
Recovery time business critical incident 2h 1,5h 1h 0,5h
Response time non-business critical incident 8h 6h 4h 2h
Recovery time non-business critical incident 8h 6h 4h 2h
Price / month € 75.00 € 150.00 € 300.00 € 750.00

SLA hosting

Minimal
Availability 5/7 days from 8 am until 6 pm
Response time business critical incident 2h
Recovery time business critical incident 2h
Response time non-business critical incident 8h
Recovery time non-business critical incident 8h
Price / month € 75.00
Basic
Availability 5/7 days from 8 am until 6 pm
Response time business critical incident 1,5h
Recovery time business critical incident 1,5h
Response time non-business critical incident 6h
Recovery time non-business critical incident 6h
Price / month € 150.00
Plus
Availability 7/7 days from 8 am until 6 pm
Response time business critical incident 1h
Recovery time business critical incident 1h
Response time non-business critical incident 4h
Recovery time non-business critical incident 4h
Price / month € 300.00
Pro
Availability 24/7
Response time business critical incident 0,5h
Recovery time business critical incident 0,5h
Response time non-business critical incident 2h
Recovery time non-business critical incident 2h
Price / month € 750.00

Collaboration

On top
Every question is executed at the standard hourly rate. Once a month we bundle the total working time of questions asked on one invoice.
Cost estimate
For larger questions or projects, the team provides a cost estimate. After approval, work will be started at the agreed rate.
Service retainer
A fixed budget is provided monthly for maintenance and further development. Together we determine the exact allocation of this budget.

Warranty period

Every project has an extended warranty period of 3 months, within which bugs are solved for free.
After the warranty period has expired, bug fixing will be charged.

Contact the service team

Belgium
Noortje
Noortje Kuppens
The Netherlands
Quirine
Quirine Vis-Akihary